Expires 3 days from now
Field Specialist Engineer
full-time
Lagos
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Job Summary
The Field Service Engineer partners with customers to install and maintain all hardware, including customer troubleshooting, and complaint resolution.
This position serves as an engineering expert consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime and customer satisfaction.
This role requires high-level troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to advocate for strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.
Requirements
- HND or Bachelor’s degree in Biomedical, Electrical/Electronics Engineering, or related field.
- A minimum of a Second Class Upper (2:1) or Upper Credit is required.
- 3+ years of experience in medical equipment installation and maintenance.
- Strong troubleshooting skills.
- Excellent communication and customer service skills.
- OEM certifications and knowledge of ISO 13485 standards are preferred.
- Must be willing to travel
About Company
ISN MEDICAL
https://isnmedical.com
ISN is the leading supplier of medical diagnostic products and services in Nigeria. The Company is the authorized agent and distributor for major multinationals including Roche Diagnostics GmbH in Nigeria and supplies reagent parameters for clinical chemistry and immunology. ISN employs over 160 staff across 12 offices in Nigeria and Ghana.